Frequently Asked Questions

Everything You Need to Know About Lenyshop

Shipping & Orders

How much does shipping cost?

We offer a transparent flat-rate shipping fee of $6.99 for all orders within the United States. This includes insured shipping and professional handling of your denim items.

How long will it take to receive my order?

Our total delivery time is 4 to 6 business days. This includes 1 business day for quality inspection and handling at our Waialua warehouse, followed by 3 to 5 business days for transit via USPS, UPS, or FedEx.

Can I track my shipment?

Yes! Once your order is shipped, you will receive an email with a tracking number. You can also use our Order Tracking page to monitor your package in real-time.
Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you aren't satisfied with the fit or style of your denim garment, you can return it within 30 days of delivery, provided it is unworn and in its original condition.

Are there any restocking fees?

No, we do not charge any restocking fees. We believe in a fair shopping experience and will refund the full purchase price of the returned item.

How soon will I get my refund?

Once we receive and inspect your return, we process refunds within 5 business days. The funds will be credited back to your original payment method.
Products & Care

How should I care for my Lenyshop denim?

To maintain the fabric integrity of our denim shirts and dresses, we recommend washing them inside out in cold water and hanging them to dry. Avoid high-heat drying to prevent shrinkage.

Where are your products shipped from?

All orders are inspected and shipped directly from our facility located at 6787 Nahoa St, Waialua, HI 96791, United States.

Support Email

support@lenyshop.com

Store Location

6787 Nahoa St, Waialua, HI 96791, United States

Support Hours

Mon – Sat | 8:00 AM – 7:00 PM (EST)

Managed By

Lenyshop

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